Sources we publish

  • Customer-submitted text or video collected through MadeThis’s Testimonial.to form.
  • Customer stories already published on MadeThis-owned pages with attribution.
  • In the future, source-specific ratings from external platforms, clearly labeled and linked to that platform.

What publication does—and does not—mean

A published review means the submission was eligible for display under this policy. It does not mean MadeThis independently verified every performance claim in the customer’s words. When we can verify customer status or a linked business, we may add that context separately; we do not silently turn it into a broader endorsement.

Editing policy

Review cards may use an excerpt from a longer submission. We may remove repeated prompts, normalize capitalization, fix obvious spelling or punctuation, and shorten a passage for display. We do not change the reviewer’s material meaning or remove a substantive caveat from the excerpt. The source link is included so readers can inspect the collection context.

Moderation policy

We may decline or remove content that contains:

  • Personal data, credentials, or private customer information.
  • Threats, harassment, hate speech, or illegal content.
  • Spam, impersonation, or feedback unrelated to MadeThis.
  • Claims we know are fabricated or materially misrepresent the reviewer’s relationship with MadeThis.

Critical sentiment is not, by itself, a reason to reject a review. Constructive complaints and mixed experiences can be published when they meet the same rules.

Incentives and relationships

MadeThis does not condition an incentive on a positive review. If a reviewer received a material incentive, is an employee, or has another relationship readers would reasonably want to know, that relationship should be disclosed with the review. Reviews currently shown on this site are not labeled as incentivized.

Corrections and removals

A reviewer may request an attribution correction or removal through MadeThis support. We may also correct a source label, broken link, or factual statement added by our editors. Material policy changes will be reflected on this page.

Policy owner
MadeThis
Last updated
July 2026
Review source of truth
A structured publishable registry with source, attribution, display text, and disclosure fields.